Store reviews

Dear Customer,

Thank you for contacting us and we are deeply sorry to read your disappointment posted on our e-commerce site. We would like to reassure you that our customer service has always been characterized by the utmost seriousness and professionalism, as evidenced by the positive reviews we regularly receive on our e-commerce site.

Regarding your order, we shipped the products on February 13, 2026, after receiving confirmation that the shipping address you provided was correct. The goods arrived at their destination on February 14, 2026, but unfortunately, they were not collected by the recipient and, consequently, remained in storage until their return, resulting in additional costs for us.

We have attempted to contact you several times, both by email and by phone, without receiving a response. Only today, March 13, 2026, did you write to us expressing your disappointment regarding the non-receipt of the goods. As a demonstration of our seriousness and attention to your needs, we immediately returned the products, ensuring delivery.

We would like to emphasize that, even in this situation, we acted within the correct timeframes and procedures, and the problem is not our fault as sellers. We remain available for any further clarification and hope to resolve this situation in the most mutually satisfactory manner.